how to respond to a critical incident
When faced with a critical incident, your company’s swift and effective response is vital for safeguarding your employees and protecting your business.
Every business can benefit from a crisis communications plan. And CAWP offers a Crisis Response Toolkit that guides you through every stage of crisis management.
This webpage contains the entire toolkit (workbook, video overview, rapid response handout, and resource sheet), with each item carefully crafted for your team to use. The goal is to minimize some of the chaos regarding what to do and who to call in the event of a crisis. Please click on each section below to learn more.
CRISIS RESPONSE PLANNING WORKBOOK
A practical, step-by-step guide designed to assist you in planning a proactive response to unforeseen challenges. From initial assessment to post-incident evaluation, this workbook equips you with the essential tools for managing crises efficiently.
DOWNLOAD WORKBOOK
RAPID RESPONSE COMMUNICATION ACTIONS
An informative reference sheet with key strategies and timelines to aid you in swiftly addressing critical incidents. Intended to be a quick reference at jobsites, keep it handy for access to crucial resources during the initial moments of crisis.
RAPID RESPONSE FLYER
CRISIS RESPONSE RESOURCES
Developed and shared as the flip side of the Rapid Response Communication Action Sheet, this resource displays a comprehensive list of employee assistance programs (EAP) for craft-level employees and other resources. The listing gives employees tasked with contacting additional jobsite/employee support programs one more tool to share information quickly and effectively.
Workbook How-To Video (5 min)
This brief, five-minute video offers insightful tips for completing and navigating the crisis response workbook. The video provides an overview of each page, why it is necessary, and how to complete the workbook effectively, delivering a crisis plan. Additionally, the content is intended to enhance your understanding of crisis management principles, responding effectively when it matters most.